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-Acceptance of Terms & Conditions

These Terms & Conditions and notices contained herein govern your use of the Absolute Advantage Computer service and website. By using, visiting, or browsing the Absolute Advantage Computer website, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, you should not use the Absolute Advantage Computer service or website.

These Terms & Conditions are an ongoing contract between you and Absolute Advantage Computer and apply to your use of the Absolute Advantage Computer service and website. These Terms & Conditions affect your rights and you should read them carefully.

-Changes to Terms & Conditions

Absolute Advantage Computer reserves the right, from time to time, with or without notice to you, to change these Terms of Use in our sole and absolute discretion. This page is the most updated version of these Terms & Conditions which can be viewed by clicking on the links that direct you to the Terms on the Absolute Advantage Computer website. Your use of the Absolute Advantage Computer website or continued use of our service after changes are made means that you agree to be bound by such changes.

-Product Pricing and Order Acceptance Policy

We reserve the right to change prices at any time. Due to possible information misrepresentations, we may correct typographical and printing errors related to prices at any time. Customers should be aware that product prices can and do fluctuate due to market movements and stock availability.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Absolute Advantage Computer shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or representation.Absolute Advantage Computer shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled,Absolute Advantage Computer shall immediately issue a credit to your credit card account in the amount of the charge.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.Absolute Advantage Computer reserves the right at any time after receipt of your order to accept or decline your order for any reason.

-Product Cancellation

All purchases on Absolute Advantage Computer stores are final and binding. It is strongly recommended that all products are fully researched and examined closely prior to purchasing. Once an order has been submitted it may not be cancelled or modified.Absolute Advantage Computer reserves the right to charge up to 20% cancellation/restocking fee on all orders that have been processed or shipped (including refused packages and unopened merchandise).

All purchases on Laptops have a strict non-cancellation policy. Returns on Laptops will only be approved if confirmed as defective by a certified technician or was wrongfully advertised.

-Identity Protection

You may not share your account with any third party or provide them your password. Should you decide to share your account with any third party then you take full responsibility for their actions and you will be liable for any losses or errors that cause a financial or stock shortfall on your account.

If you find that your account is being accessed without your consent you are a victim of identity theft and you should notify customer service as soon as possible as well as your local law enforcement agency.Absolute Advantage Computer is not obligated to compensate members/account holders for losses of funds due to your account being used without your specific authorization.

-Processing Information

In pursuant to Absolute Advantage Computer terms and conditions, Absolute Advantage Computer has the right to take up to seven to ten business days to process any incoming order. We will try and dispatch paid orders within 48 hours of receipt of cleared funds into our account(s). We cannot be held responsible for delays in the banking system, once the funds have been sent we will process the order. Refunds will not be given for such delays and once money has been dispatched we will regard the order as confirmed and the sale is final.

Upon payment being received by Absolute Advantage Computer, all sales are final. No refund will be issued. For defective items replacement and repair, please refer to our Return Policy section.

-Shipping Policy

Absolute Advantage Computer liability on shipment ends once the courier service takes custody of the item that is at the point of drop off or hand over to the courier service. If the item is lost from this point onward, Absolute Advantage Computer has no responsibility.

Absolute Advantage Computer may offer Free Shipping on certain items. If a return should take place on a Free Shipping item(s), the customer will be charged for the actual shipping costs.

Free Shipping offers are only available to destinations in the continental US. Free Shipping is not available on packages shipping to Hawaii or Alaska. A shipping fee will be applied after the order is placed.

Free Shipping items may be shipped via DHL Express, FedEx, UPS or USPS (First Class or Priority).

Absolute Advantage Computer reserves the right to substitute the selected shipping carrier/method with an equivalent shipping carrier/method.

Estimated carrier shipping time does not include our order processing time. For example: 2nd Day Air packages may take 3 days to be delivered to their destination.

Failed deliveries by reason of customer's absence at requested shipping address, or bad address, will result in a surcharge if reshipped. Failed deliveries will not qualify for a full refund.

We reserve the right to charge a RESTOCKING FEE of up to 15% of the price paid if delivery of an item is refused for reasons other than shipping damage, the item is defective or that it is 'not-as-advertised'. Shipping and Handling fees will not be refunded in this event. All restocking fees will be waived if the refused package was approved by Absolute Advantage Computer prior to receiving.

-Limited Warranty Coverage

All our products carry a 7, 14 or 30 day in-store warranty or are covered under Direct Manufacturer Warranty. Absolute Advantage Computer sells products in a variety of conditions such as New Retail Boxed, New - Bulk, OEM, Refurbished, Used. All product pages are marked with the condition of the product sold. It is the customers responsibility to read the entire product page before placing the order. Manufacture's warranty is normally 12-60 months. All products covered under Direct Manufacturer Warranty must be handled with the manufacturer.

The limited warranty covers the following faults described below.

DOA (Dead on Arrival) implies that the product either cannot be turned on or be ready in use after taking out of the box. Buyer must report this situation to Absolute Advantage Computer within 48 hours of receipt. If the item is not tested or examined by the buyer within the first 48 hours after the goods are received, the DOA returned policy would not be valid.

No further exception will be considered about the time issue. The 48 hours period starts from the time recorded as 'delivered' in the courier service's tracking system.

Absolute Advantage Computer will replace or repair a DOA item, In the event that a replacement or repair cannot be made due to product unavailability or any other technical reason, Absolute Advantage Computer will refund the buyer in full including the original shipping charges. A repair order may take up to 14 business days starting from the day when Absolute Advantage Computer received the defective unit. Absolute Advantage Computer has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.

Under any circumstances, Absolute Advantage Computer reserves the final rights to approve any DOA replacement or a warranty coverage repair. Absolute Advantage Computer also has the right to make the final decision on whether the issue pointed out by the buyer is considering a defect or not. In the event that a replacement or repair is not granted to the buyer, Absolute Advantage Computer will send back the product back to the buyer; In this case it is the duty of the buyer to cover shipping costs.

The repair process by Absolute Advantage Computer may take up to 14 business days upon item being received from the buyer.

-Return Policy

All third party products purchased from Absolute Advantage Computer is backed first by the product direct manufacturer's warranty. Absolute Advantage Computer 30 day limited warranty against defects, may also apply. Absolute Advantage Computer 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or Absolute Advantage Computer.

Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to Absolute Advantage Computer limited 30 day warranty described above.

All returns must be approved by Absolute Advantage Computer a duly completed returns form must be completed by the buyer and emailed to Absolute Advantage Computer for approval, Returned items without an approval number from Absolute Advantage Computer will not be processed. Any shipping and handling expenses on returns without a duly completed approval will be the responsibility of the buyer.

Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RMA number issued by Absolute Advantage Computer or when the product manufactures or distributors return policies supersede ours.

The customer is responsible for shipping costs, related to the return of the defective product(s). Absolute Advantage Computer bears the cost of shipping replacement units that are tested as 'defective' via USPS or FedEx only. Expedited shipping (2 Day and Next Day) is also available but note that the customer bears the cost of this type of shipping.

Upon receiving the return from the buyer, Absolute Advantage Computer will examine and test for the defect, If Absolute Advantage Computer cannot reproduce the same fault indicated by the buyer, the return will not be accepted.

All return shipments from Absolute Advantage Computer will be via ground shipping method or the equivalent subject to be determined by Absolute Advantage Computer.

In the event of returning the product, buyer is fully responsible for the product's safe return to us. Item must be received within 14 days from the date of the RMA Approval and by insured post.

The return merchandise should include the RMA number that was issued by Absolute Advantage Computer, including a signed and agreed Return Policy Agreement Form. All accessories and manuals must be included inside the package as it was originally received by the buyer. Return merchandise should be boxed and well packed. Any missing parts, damaged items or inappropriate information will not be accepted. Absolute Advantage Computer will have the right to dispose of any unidentified return aged over 14 days without notifying the buyer.

No replacement will be issued on those unidentified returns once it has been disposed of. Buyer is responsible for the returns shipping cost. The standard replacement shipping by Absolute Advantage Computer will be ground shipping or the equivalent subject to be determined Absolute Advantage Computer.

-Laptop Return Policy

All sales are FINAL. No cancelled sales will be accepted.
Defective or Not-as-advertised items may be EXCHANGED if you report to us via RMA Return Request within 14 days of receipt of the item.
If no replacement is available we will process a return and refund. All laptops sold by Absolute Advantage Computer are 'opened boxed' unless specified otherwise. Laptops are non-returnable unless confirmed as defective by a certified technician.

-Manufacturer Warranty

Since the Laptops purchased may be open-box and/or may be previously sold or registered, they may, or may not include a manufacturer warranty. Please contact the manufacturer to confirm any warranty coverage if required.

Please read our full Return Merchandise Request Agreement Policy.


-Product Compatibility / Specification / Color Choices

Buyers are responsible for ensuring the product's compatibility with their computer systems or electronic device.

Buyers should also be aware that the some products might not be primarily intended for use in your country or region. Therefore, the language specification on the device and manual might or might not fully support the language of your choice. In the event that an English manual is not available in the particular version that we shipped out, Absolute Advantage Computer does not have any obligation to provide a copy of an English manual to the buyer. However, we do try our best to provide a printed English manual in most cases or send English manuals via email.

Since the products that Absolute Advantage Computer sell might not be primarily intended for your country or region, the product configuration and the related accessories might not be suitable or compatible in your country or region. Absolute Advantage Computer will not be responsible for any incompatibility of the product and its accessories in your region or country.

Language version, firmware version and color are shipped on a random basis unless prior arrangement is made by the buyer. Once item is shipped, no exchange will be granted on language version, firmware version and color choice. It is the buyer's responsibility to ensure that they select the correct model, color, firmware on time of order.

-Liability

Please ensure that all products are fully inspected and tested before using. In the case of computer components these products should be examined and installed by a certified technician. Absolute Advantage Computer will not be liable for any personal injury, physical injury, and damage caused by the products that we sell.

Absolute Advantage Computer is not liable to customer or other party for any direct or indirect injury, damage, lost revenue, lost profits or other consequential, reliance, incidental or punitive damages.

For safety handling and operation on the product, please consult the instruction manual that comes with the product or contact the manufacturer directly. Any product recalls by the manufacturer will not be handled through Absolute Advantage Computer.

Buyers should contact the manufacturer directly for any related questions or enquiries.

Absolute Advantage Computer has no obligation to provide technical support on products we sell, however we will try our best to answer all technical questions to the best of our knowledge but will not be liable or responsible for incorrect information or compatibility issues. Please contact the manufacturer for technical and product assistance.


-Payment Methods

Absolute Advantage Computer accepts the following payment methods::

Paypal

Visa

MasterCard

Discover

Money Orders

Personal Check (Please allow up to 7-10 business days for a cleared check)
Last Updated: 24 Dec 2009 20:45:27 PST home  |  about  |  terms  |  contact
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